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Help - Troubleshooting and Tips
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Problems with the contact form
I have a contact form on my site, but it does not seem to be working. It appears as if the information was sent, but I never receive the email.
If you have webhosting with Godaddy.com or with Winklet Webhosting, try the following:
Log into your account that you set up when purchasing the hosting. Go to Manage Hosting and open your control panel. There should be somewhere to install their formmail script and to enter your email address to receive mail from form submittals. Once this is completed, do the following:
Change the &scriptlocation variable on portfolio0xx.txt so that it reads:
&scriptlocation=_gdForm/webformmailer.asp&
OR if your hosting plan supports PHP instead of ASP, change it to:
&scriptlocation=gdform.php&
(This is using the webhost-provided script instead of the one we sent you.)
Then save, and upload the modified portfolio0xx.txt file and then try the contact form again.
If you have webhosting with Yahoo, try the following:
Open the email.php file in a text editor (same one you use to edit the site text).
Find the following line of code:
$whofrom=$_POST["Email"];
Change it to:
$whofrom="webmaster@yourdomain.com";
and make sure to change yourdomain.com to your actual domain name.
Otherwise, if your site is hosted elsewhere, please let us know the following and we will try to help:
1. Who your webhosting company is
2. What hosting package you have, and whether it supports PHP or ASP
3. Where we can view your site
I tried to add a contact form to one of my pages and it does not work.
Adding HTML forms will not work on the templates. We can customize the template by adding a contact form to one of your pages if the template does not already include this feature. Please email us for more information.
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